Dry Cleaning
 Laundry
 Alterations & Repair
 Household Items


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Do I have to be there when the drop-off or pick-up is made?
No. There is no need to be at the office to use the service. Your driver will service your pre-designated location.

More FAQ's
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© 2015 Kleenerz
(661) 328-7000

 

 What if I need an order cleaned the same day?
Customers may use our convenient storefront for all RUSH orders. Orders dropped off by 9:00am will be ready at the storefront location at 5:00pm, Monday - Saturday.

 Who is my contact if I have a question?
For all of your questions and concerns, please feel free to call us at (661) 328-7000.

 What if I have special instructions for a specific garment?
Simply safety pin a note to the specific garment(s) with your special instructions or message.

 How do I pay for my cleaning?
Each month we will send you a statement which you can pay by check or credit card. Route drivers do not accept payment of any type.

 Do I have to be present when my order is picked up or delivered?
No. Orders will be picked up and delivered to the area designated by the customer. Area must be accessible from 8:00am to 5:00pm.

 Is Kleenerz insured to transport my clothes?
Yes. We are licensed and insured.

 What if I'm not satisfied with my cleaned garment?
We are committed to being the best. If you are not satisfied with your garment, we will re-clean that garment at no charge. Satisfaction Guaranteed!

 Do you use Perc in your cleaning?
No. Kleenerz uses an environmentally friendlier cleaning process that leaves your clothes without that "dry cleaning" smell.

 Where do you pick up and drop off my clothes?
You choose the location you'd like our courteous drivers to service. It's best if you choose a weather-sheltered location.

 What type of bag do I use to put my clothes in for pick-up?
At no charge we'll provide sturdy Kleenerz laundry bags. If you do not have a Kleenerz bag, just leave your dry cleaning in a plastic bag in your usual drop-off location. Please be sure to mark "Dry Cleaning for Kleenerz" on the bag in large letters. Your driver will pick it up and leave a Kleenerz bag for your next order.

 Do I have to be present when my order is picked up or delivered?
No. Orders will be picked up and delivered to the area designated by the customer. Area must be accessible from 8:00am to 6:00pm.

 How will I know my scheduled drop-off and pick-up days?
Upon sign up, you will be assigned Monday/Thursday or Tuesday/Friday delivery and pickup days, depending on which area you live in.

 What if I have special instructions for a specific garment?
Simply safety pin a note to the specific garment(s) with your special instructions or message.